Terms of service

Terms of Service

Overview This website is operated by MAISIE LONDON. Throughout the site, the terms "we", "us", and "our" refer strictly to MAISIE LONDON. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein. These Terms apply to all users of the site. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 - Online Store Terms By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions & Contract Formation We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted over various networks.Formation of Contract: The display of products on our website constitutes an invitation to treat, not a legally binding offer. Your order is an offer to buy from us. An automated order confirmation email acknowledges receipt of your order but does not constitute acceptance. A binding legal contract is only formed when we dispatch the goods to you.

Section 3 - Information Accuracy & Marketing Campaigns We are not responsible if information made available on this site is not accurate, complete, or current. We reserve the right to modify the contents of this site at any time.Marketing Disclaimer: Promotional campaigns, including those marketed as 'Studio Closing', 'Inventory Clearance', 'Final Sale', or similar events, refer strictly to the liquidation of specific product lines, warehouse clearances, or seasonal stock transitions. These marketing terms do not signify the permanent cessation of MAISIE LONDON’s business operations or legal entity.

Section 4 - Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Products, Handcrafted Variations & Customs Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.

  • Handcrafted Variations & Imagery: We make every effort to display colours and images accurately. However, some lifestyle and contextual images may be AI-generated or digitally styled for illustrative purposes. Because our products are carefully handcrafted, minor variations in size, colour, texture, and finish are a natural characteristic of the manufacturing process. Under the UK Consumer Rights Act 2015, these slight variations do not mean the product is significantly different from its description and do not constitute a fault or defect.

  • Shipping & Import Duties: Products may be shipped directly from our international fulfillment centers or suppliers. All applicable tariffs, import VAT, or customs fees imposed by UK authorities are the sole responsibility of the customer.

Section 6 - Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you via the email provided at the time the order was made.

Section 7 - Third-Party Links & Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" without any warranties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Section 8 - User Comments and Feedback If you send certain specific submissions or creative ideas, suggestions, or proposals, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We take no responsibility and assume no liability for any comments posted by you.

Section 9 - Personal Information Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 - Errors, Inaccuracies, and Prohibited Uses We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice. You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any international or UK regulations, rules, or laws.

Section 11 - Limitation of Liability We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall MAISIE LONDON, our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service. Note: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud, as required by UK law.

Section 12 - Indemnification & Severability You agree to indemnify, defend and hold harmless MAISIE LONDON from any claim or demand made by any third party due to your breach of these Terms. If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Section 13 - Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Section 14 - Contact Information Questions about the Terms of Service should be sent to us at info@maisielondon.co.uk.